Can you add the Service Catalog to Agent Workspace?

Bidduam
Tera Guru

We are about to upgrade to Madrid and I've been playing in a personal instance to get ready for it, I notice it is very easy to create a new incident, but not as simple to create a new service request based on our service catalog.

Does anyone know how to add a shortcut / list / link / button (some simple way) for our agents to get straight to out service catalog page the same as they would if they used the more traditional ServiceNow page?

EG:

find_real_file.png

 

10 REPLIES 10

Rhodri
Tera Guru

You can add the service catalog into AW by creating a new "Workspace module". While in AW, click on your profile, click "configure workspace". 

 

Under workspace modules related list, create new and add the component below

find_real_file.png

 

find_real_file.png

 

Adding a role to the workspace module (even just our internal one) seemed to break it, so there's no role on it. Adding service catalog to the + icon at the top seemed to necessitate the role "catalog_editor" on our instance.