Cancel a case from customer service portal

Anubhav24
Mega Sage
Mega Sage

‎04-01-2024 02:26 AM

Hi All,

 

Is it possible for a customer to cancel a case from customer service portal as part of a OOB functionality?

 

Thanks in advance.

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1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-01-2024 02:29 AM

Hi @Anubhav24 

 

We can close but not cancel the case

AGLearnNGrow_0-1711963753152.png

 

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