Cannot edit knowledge articles

[Bharat23]

We are on Eureka patch 10. When I click on edit article, the article body disappears and hence I cannot modify it. This is happening for few article only. Any ideas?

[Fernando90]

If you are only experiencing this towards a few specific articles, it sounds like it might be caused by something within the content of those articles.

Does the rest of the form load correctly when you click on Edit article? (for example: the right click context menu being available and such)

If you are using HTML within your article body, it might be that you have some unescaped characters or invalid HTML code that breaks the rendering of the page or field.

Could that be the case?

[Blaze2]

Check to see which knowledge base is being accessed.

Knowledge is open to everyone and should contain all of your legacy articles.

If you created a KB such as Legal or IT. do the following.

User can not edit article

Article is not Knowledge Base

In the navigator type Knowledge Bases

Navigate to the Knowledge Bases that you want to edit.

Add under Can Contribute the appropriate roles.

Impersonate a user and you should be good to go

no controls will allow no one to contribute except admins.

Add the roles that you want (Knowledge, ITIL, ADMINS)

Save and impersonate the user

Blaze Llanos