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04-17-2024 11:48 AM - edited 04-17-2024 11:49 AM
Hello All,
There are some articles that we need to move to a different knowledge base (custom base) but when we go into the article the knowledge base field is greyed out, I checked read only checkbox is inactive and this behavior is only applicable to some articles.
Does anyone knows why it is ? and fix for it ?
Solved! Go to Solution.
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04-18-2024 08:14 AM - edited 04-18-2024 08:22 AM
Hi @Servicenow lear ,
This generally happens when the field is made read only from UI policy or Onload client script.
Below is an official support article on how you can debug this issue for read only field:-
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783470
This is same issue came before you can check below link
Please mark my answer correct and helpful if this works for you
Thanks and Regards
Sarthak
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04-18-2024 11:01 AM
Hi @Servicenow lear ,
I hope this link helps you to resolve your query.
Please mark my answer correct and helpful if this works for you, this will help me and other community user who face this issue in future. 😀
Thanks and Regards
Sarthak