Cannot move an article from one knowledge base to another as Knowledge base field is greyed out

Servicenow lear
Tera Contributor

Hello All,

 

There are some articles that we need to move to a different knowledge base (custom base) but when we go into the article the knowledge base field is greyed out, I checked read only checkbox is inactive and this behavior is only applicable to some articles.

Does anyone knows why it is ? and fix for it ? 

 

Servicenowlear_0-1713379746082.png

 

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi @Servicenow lear ,

This generally happens when the field is made read only from UI policy or  Onload client script.

 

Below is an official support article on how you can debug this issue for read only field:-

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783470

 

This is same issue came before you can check below link 

https://www.servicenow.com/community/developer-forum/quot-knowledge-base-quot-field-is-read-only-aft...

 

Please mark my answer correct and helpful if this works for you

 

Thanks and Regards 

Sarthak

View solution in original post

5 REPLIES 5

Community Alums
Not applicable

Hi @Servicenow lear ,

I hope this link helps you to resolve your query.

 

Please mark my answer correct and helpful if this works for you, this will help me and other community user who face this issue in future. 😀

 

Thanks and Regards 

Sarthak