Cannot send any message from agent screen

[Ankitha4]

When I receive a chat from users, I am unable to send the reply.I am unable to input any text in and the send button is greyed out .and sometimes nothing appears in active chat. Please help me sort out the issue 

[Isaac Vicentini]

Hi @Ankitha4!

Could you share a screenshot of your screen so we can analyze it?

[s-biosNow]

hey , any news ? . same issue for me .

[s-biosNow]

hey , any news ? . same issue for me .