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capture the reassignmnet count, meaning how many times a TASK has been reassigned ( only Assignmnet group).

swarnargha
Kilo Contributor

‎07-06-2016 11:28 PM

Could you please check why reassignmnet count, or how I could capture the reassignmnet count, meaning how many times a TASK has been reassigned ( only Assignmnet group

For example i have a task TASK038790, the re-assignment count is coming as 12 but i can see it was handled by 1 group. Explain why? and how to generate the report.

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Chuck Tomasi
Tera Patron
In response to Eric K3

‎09-07-2016 07:45 AM

Thanks for the update Eric.



If it were my requirement... I'd track both. Create a new field u_reassignment_count, copy that business rule, and update it to check current.assigned_to.changes() (like you suggested) and then increment the u_reassignment_count field.



P.S. Don't forget to set the default value on your new field to 0.



Reference:


Business Rules - ServiceNow Wiki


Business Rules Best Practices - ServiceNow Wiki