Developer

ServiceNow Email Filter | Introduction to ServiceNow Email filter with Demo

Hi All, Hope you all are doing fine. In this video, we will be looking at an amazing entity or we can call it as ServiceNow feature i.e. ServiceNow Email Filter. According to ServiceNow, Email Filter is the provision provided or OOB feature whic...

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Activity Stream Filtering in VTBs?

Hi Folks, Our organization uses the VTB functionality quite extensively, but have noticed that the VTB cards include quite a bit of clutter generated from Lane/Swimlane changes. Any card movement between Lanes or Swimlanes generates an entry to the v...

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ATF - Problem in reading a scoped table

Hello all - I am trying to read the table sn_hr_le_activity which is in Human Resources: Lifecycle Events (LE), and getting this error:Evaluator.evaluateString() problem: java.lang.SecurityException: onerror undefined, maybe missing global qualifier:...

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Generic phone number usage in on-call schedule

I've searched the community and have found some posts regarding the on-call schedule in ITSM and contact details but not regarding the case we have.Currently all contact details are user related within the on-call schedule.We have default team phone...

Question

Approve and reject button using actionable notification provider not updating anything

HiI am trying to configure Approve and Reject button on a change request when a user gets notification for the same in their ms teams. I have created the provider notification, created actions. The type of the action is Virtual agent and used the oot...

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Translation in virtual agent

I have created a topic and setup topic for custom greetings. In both the flow, I have added the French translation. For complete flow translation is working as expected. But for below greeting line it is coming in English only, it is not getting tran...

Question

Filter on CWM Kanban show an error

Hi there, Currently, we are managing our agile team work with CWM tool and we have a problem with the filter on the kanban tab:"There are no fields available for filtering..."We've tried everything we can think of, but it still won't let us use the f...

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Updating the profile name with "sn_nowassist_skill_config" table records sys_id's in case work notes

Hi Experts, As requested, when the UI action on the case form is clicked, we need to retrieve attachment details from AWS and update them in the case worknotes, referencing keywords from the case's short description. We have implemented AI Search, an...

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Approval is approved automatically instead of manually user is approved

Created a flow named Employee ID Request FlowTrigger -> Service CatalogActionsGet Catalog Variables from catalog itemAsk for ApprovalIn ask for approval , the approval should be approved by ServiceDesk. I created the flow while im running it the appr...

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Resolved! Report filter changes after redirecting from chart to list view

Hello Team, I have a report where I need to check ritms assigned to groups which contains special letters, for example "ES IT" and "UA IT" but additionaly I need to eliminate 2 groups which unfortunately have these special letters. For example "Group...

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How to add assets in bulk for a Transfer Order request?

I want to replicate the exact way how assets are added in bulk in the Disposal Order to the Transfer Order by creating the UI Page in the transfer order request. Currently in the Transfer Order, for each asset one Transfer Order Line needs to be crea...

Question

how to set filter condition into export set

Hi,I have created a database view for Incident and Problem list exports.The database view contains the following fields, which can be used in the export definition conditions:Opened, Incident Resolved At, Problem Resolved AtMy requirement is to expor...

Question

AWA - Double accept required

Hi all,I configured an AWA queue as per the screenshot 1 but even if the auto assign is true, the user still has to accept the ticket when he opens it in the CSM/FSM Workspace (as per the screenshot 2). Could you kindly tell me if there is a way to e...

Question

Why Search retrieval not giving proper results in AI agent?

I set up a search profile to retrieve similar or duplicate incidents through search retrieval, and you can review the search source, its configuration, the indexed source, field mappings, and the semantic search setup. That said, the results are not ...

Question

Remove Welcome Page from Playbook

I created a playbook that did not have a welcome page when triggered. I started to mess around with creating variants of the playbook and that is when the welcome page came into play. I deleted all my variants and just have the base playbook, but the...

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