Case Creation Configuration ignored in new configurable workspace

[Jennifer Baile1]

We are upgrading to the new configurable workspace/agent chat on Tokyo and have noticed there are fields missing when we go to create a new case in the new workspace. 

Here is the case creation page in the new workspace. In our Case Creation Configuration record (sn_hr_core_config_case_creation), we have configured this page to also show the Created by and Active fields, however those are missing in the new workspace (they were present in the legacy workspace).

Here are the configurations:

It seems the Case Creation Configuration record is being ignored in the new configurable workspace. Is there a new place to configure this feature? Or a new step so these updates are accepted?

[Giuliana Martin]

Hi Jennifer, 

I am experiencing the same issue. Did you find the solution?

[Community Alums]

Hi @Jennifer Baile1 & @Giuliana Martin ,

This is a expected behaviour in the next experience !!

Look at my configuration :

in Workspace, it ignores created by:

You can refer to  this Article to learn more:

Creating an HR Agent Configurable Workspace

[Jennifer Baile1]

@Community Alums Do you know if there is a new/different configuration component for Case Creation in the new Configurable Workspace? I understand that this is OOB behavior, but we were able to customize the fields shown before in the legacy agent workspace.

[Kiran009999]

Couldyou please share how you configured sn_hr_core_config_case_creation page on menu tabs in workspace. This helps me to solve my current work.