Case Ticket Action Widget Conditions

[daggupati]

Hi,

I am looking to update Case Ticket Action widget. In that widget it will show "Accept" or "Reject" button only if state is "Resolved" or "Awaiting Info". We created new field in the Case called "Customer Input" field type is true/false. So we want to display Accept or Reject button only if that check box (Customer Input) is checked. Remaining process is same If they Accept it will go to State Closed if they Reject it will go to Open.

I tried to update the if condition in HTML and Client controller but it is not working

Thanks!

[inavarretem]

Hello! I have a quick question, I can't edit the out of the box widget, I had to clone it and I added it to the service portal pages replacing the OOTB one. but for some reason the service portal keeps loading the OOTB and not the one I cloned. any ideas? The custom widget seems to be fine when I use the preview function in Service Portal Builder.