Catalog Age in Days
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4 weeks ago
Good afternoon,
Would anyone know how to modify the otb Incident.Age.Days script for catalog tasks. It does not seem to populate data when update_at or sys_created_on are used.
Thank you
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3 weeks ago
What are you trying to achieve? Especially in this context, there is a huge difference between a created date or an updated date.
Also, what kind of field is 'updated_at'? The OOB updated field is 'sys_updated_on', so if you use 'updated_at' it's probably not working because of the field you picked? What's your reason for not just copying the current one and make it for catalog tasks?
I assume you conclusion of not getting data was made after creating the breakdown mapping and adding it to the necessary indicator/sources/jobs?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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3 weeks ago
Your question is not clear.
Please share screenshots and your exact business requirement.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader