Catalog Build form Variable Fields blank on Submission

[Raymond Ortiz]

I'm working on building a request form through the catalog builder and trying to reference some basic user details from the sys_user table such as department, cost center and have these fields auto populate as read-only as the user submits their request. However after submission, the RITM shows the variables as blank even though they were populated correctly when submitting the form. 

[Shivalika]

Hello @Raymond Ortiz 

Did you set the catalog client script to "Apply on RITM " - if you are using client script ? 

You could have used - "Auto Populate" tab correctly on the variable. 

Additionally there's this servicenow KB Article as well - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746243

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Raymond Ortiz]

I have no client scripts on this, just using the catalog builder directly. Also I have the auto populate as follows as one example, and when I open the request form to submit it does auto populate correctly. It just keeps losing the values after submission - 

[Shivalika]

@Raymond Ortiz not sure in that case - not created using catalog builder much. 

Did you try to submit another RITM and same happened ? 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Raymond Ortiz]

Unfortunately yes happens each time.