Catalog Builder approval capability question

Mike LHCG1
Tera Contributor

Hi everyone,

 

I am creating a catalog item and have a question about the approval/task portion of it. I'm trying to determine if it can be accomplished in Catalog Builder or if I have to create a custom flow in Flow Designer. I know it can be done with a custom flow, but I prefer doing it in Catalog Builder if it will work.

 

First, the manager of the person opening the request has to approve it, and once they've approved it, their manager has to approve. Since the first approvers all report to the same person, the second approver will always be that one person. Once both approvals are done, then a task is kicked off.

 

Using the Catalog Builder functionality, will it work if I create a manager's approval task for the first approval, and then a custom approval task for the 2nd approval (specifying the person it will always be), and then once those approvals are both secured, kick off the SCTASK? It seems like it should work, but I'm fairly new at this, so would appreciate any feedback about whether this would actually work or not. Thank you!

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Mike LHCG1 

 

Yes 100% do able.

 

In OOTB 

We have sub flow - Requestor managers ( which is step 1  for you)

2nd action you can create  - Ask for approval and mention whose approval you need.

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Mike LHCG1 

 

Yes 100% do able.

 

In OOTB 

We have sub flow - Requestor managers ( which is step 1  for you)

2nd action you can create  - Ask for approval and mention whose approval you need.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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