Catalog Builder - can I use the Record Producer to create a ticket for a specific group?
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07-21-2024 07:03 PM
I have a requirement to use a record producer for creating tickets that will be assigned to specific groups ie create a record on the incident table for a phone issue that goes directly to that support group.
Is this possible in Catalog Builder? I'd like for our users to create their own forms for the specific things they support but I can't see anywhere how to do this. If I select Catalog Item instead of Record Producer, I can select fulfillment steps or a flow but then I can't select the table that I want to target.
Any thoughts on options here?
Thanks
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3 weeks ago - last edited 3 weeks ago
Actually, you can create a variable (question) referencing to the group table mapping to assignment_group, define a default value (sys_id of the group) and hide the variable.
