Catalog item Available For script.

[ryliem_]

I'm trying to make a form show up in the service portal for only certain users. I have used an Available For group, which has worked perfectly for one half of my requirements. The other half is to show up only for supervisors. In my case, all supervisors will have u_user_has_direct_reports == true, and this is how I want to tell if an individual is a supervisor.

function answer(){

var gr = new GlideRecord('sys_user');

gr.addQuery('u_user_has_direct_reports','true');

gr.query();

var users = [];

while (gr.next){

users.push(gr.getValue('sys_id'));

}

return users;

}

This is what I have so far, but am having troubles make it work correctly.

[Rajat15]

checkCondition();
function checkCondition(){
var user = new GlideRecord('sys_user');
var retval;
user.query('sys_id',gs.getUserID());
user.query('u_business','CET');
user.query();
if(user.next()){
retval = true;
}
else
{
retval = false;
}

return retval;
}

I made the above query but its not working...... any idea?

[guill3]

I did the same and worked, now they requested to Put a Message , so for example you want to hide "Report an issue" from Service portal for certain groups, when User criteria match condition, the "Report an Issue" form got hidden, but the link at the portal is still there, they want to display a Message instead of an empty space, is there a way to do this?