Catalog Item Workflow Question: How do you Run as?

[mrobins100]

Good morning,

I have a catalog item related workflow that runs as the system (so that it can create sc_task records) but after an Approval step, the workflow throws an error (see screen shot below) as if it was running as the requestor of the catalog item.

We implemented ServiceNow in June and all of our catalog item workflows run as the system user; I am curious how other admins and devs have their catalog item workflows configured.

How do you have your catalog item workflows configured?

A) To run as a system user?
B) To run as the user who initiated the session with an extra role? (If so, which role?)

C) To run as the user who initiated but you created ACLs to allow them to create sc_task records?

D) Another configuration?

Any help would be very appreciated

[kaushal_snow]

Hi @mrobins100 ,

In Flow Designer, if a catalog-item flow is configured to run as the System User, it will execute with full privileges, but fields like Opened By on the created catalog tasks may be left blank unless you explicitly populate them using data pills from the request trigger.

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