Catalog Items not visible on Service Portal

[Rocky5]

Hello Folks,

In our instance, users are able see catalog items in ESC but not on Service Portal, on SP users can see categories but when click on category no catalog items are visible, and there are no user criteria that is restricting, if there is such.. users will not be able to see catalog items on ESC too, but this issue is only in SP.

What could be the possible cause? how to fix it?

Any help is appreciated.

Thanks,

Rocky.

[cs2022diatm]

Hi Rocky,

This is usually a Service Portal config issue, not user criteria.

Check if the catalog items and categories are mapped to the correct portal, and that the category page/widgets (Catalog Item List) are configured properly. Also confirm items are available on Service Portal and try clearing cache.

ESC and SP work differently, so this can happen.

And allah knows best!!

[Anand Kumar P]

Hi @Rocky5 ,

1) Make sure Visible Everywhere checkbox in catalog item is set to true.

2)Maintain Items(sc_cat_item.list), personalize your list view to show the "Hide on Service Portal" field. Check if that is set to false for your item.

3)Open catalog item in the back end and see what is it showing in categories related list and can you verify if you can see your category associated in the related list.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[Tejas Adhalrao]

Hi @Rocky5  ,

when you create the catalogue item , them open list view you can see the activate and deactivate button just select you catalogue item as click on the Active.

aslo make sure that 

your catalogue item is activated

open your service portal record and  in "catalogue" related list which catalogue its  allowed for you portal

 If you found my solution helpful, please mark it as Helpful or Accepted Solution...!

thanks,

tejas

Email: adhalraotejas1018@gmail.com

LinkedIn: https://www.linkedin.com/in/tejas1018

[AndersBGS]

Hi @Rocky5 

there are several different possibilities:

• us there user criteria available for / not available for?
• is the item active
• Is there a service offering associated with the item with subscribers
• is the category active?