Catalog Items not visible on Service Portal

Rocky5
Kilo Sage

yesterday

Hello Folks,

 

In our instance, users are able see catalog items in ESC but not on Service Portal, on SP users can see categories but when click on category no catalog items are visible, and there are no user criteria that is restricting, if there is such.. users will not be able to see catalog items on ESC too, but this issue is only in SP.

 

What could be the possible cause? how to fix it?

 

Any help is appreciated.

 

Thanks,

Rocky.

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4 REPLIES 4

Anand Kumar P
Tera Patron

13 hours ago - last edited 12 hours ago

Hi @Rocky5 ,

 

1) Make sure Visible Everywhere checkbox in catalog item is set to true.

 

2)Maintain Items(sc_cat_item.list), personalize your list view to show the "Hide on Service Portal" field. Check if that is set to false for your item.

 

3)Open catalog item in the back end and see what is it showing in categories related list and can you verify if you can see your category associated in the related list.

 

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

0 Helpfuls

TejasSN_LogicX
Tera Contributor

12 hours ago

Hi @Rocky5  ,

 

when you create the catalogue item , them open list view you can see the activate and deactivate button just select you catalogue item as click on the Active.

 

TejasSN_LogicX_1-1768033238472.png

 

aslo make sure that 

your catalogue item is activated

TejasSN_LogicX_2-1768033292595.png

open your service portal record and  in "catalogue" related list which catalogue its  allowed for you portal

TejasSN_LogicX_4-1768033440702.png

 

 If you found my solution helpful, please mark it as Helpful or Accepted Solution...!

thanks,

tejas

Email: adhalraotejas1018@gmail.com

LinkedIn: https://www.linkedin.com/in/tejas1018

 

 

 

 

0 Helpfuls

AndersBGS
Tera Patron

10 hours ago

Hi @Rocky5 

 

there are several different possibilities:

 

  • us there user criteria available for / not available for?
  • is the item active
  • Is there a service offering associated with the item with subscribers
  • is the category active?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls