Catalog OnSubmit Script is not working in ESC portal

[Mark Wood]

Hello Team,

I have written the following code for my requirement. I need to check whether the user's manager is active or not. If the manager is inactive, a confirmation popup should appear before submitting the request. If the user clicks "OK," the form should submit; otherwise, if they click "Cancel," the form should not be submitted.

I have written the client script and script include code below.

Could you please guide me on this?

Thank you!

Client Script:

function onSubmit() {
  
    var gr = new GlideAjax('check_hrs');
    gr.addParam('sysparm_name', 'manager_active');
    gr.addParam('sysparm_manager', g_form.getValue('subject_person_s_manager'));
    gr.getXMLAnswer(setAnswer);

    return false; // Prevent form submission until the response is received
}

function setAnswer(answer) {
    if (answer == 'false') {
        var anna = confirm('Please Confirm: User does not have a manager.');
        if (!anna) {
            return false; // Stop execution if the user cancels
        }
    }
  if (g_scratchpad.isFormValid) {
        return true;
    }

    g_scratchpad.isFormValid = true;
    g_form.submit(g_form.getActionName());
}

Script Include

var check_hrs = Class.create();
check_hrs.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    demo: function() {


        var sdate = this.getParameter('sysparm_form');
        var gh = new GlideDateTime(sdate);

        var gd = new GlideDateTime();
        var gdd = gd.getDisplayValue();
        var gddd = new GlideDateTime(gdd);

        var gt = GlideDateTime.subtract(gddd, gh);
        var sec = gt.getNumericValue();
        if (sec > 14400000) {
            return true;
        } else {
            return false;
        }
    },

    check_manager: function() {
        var gr = new GlideRecord('sys_user');
        gr.get(this.getParameter('sys_user_id'));
        if (gr.manager) {
            return true;
        } else {
            return false;
        }
    },

    manager_active: function() {
        var gr = new GlideRecord('sys_user');
        if(gr.get(this.getParameter('sysparm_manager'))){
			if(gr.active.toString() == 'true'){
				return true;
			}else{
				return false;
			}
            
        } else{
            return 'No Manager';
        }
    },
    type: 'check_hrs'
});

[Ankur Bawiskar]

@Mark Wood 

Hope you are doing good.

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