Catalog Task Compose Email move Cc to the To field

[hgarcia]

From the Service Operations Workspace on a Catalog Task (sc_task) the default behavior when clicking new email (compose) is to have the Requested For in the Cc line. I want to simply change that to default to the To line. I haven't had any luck. I was able to get the Cc line to become empty using a Email Client Template but no luck filling in the To field using Email Client Templates. Am I calling out the wrong field? I tried variations of the following with no luck.

Requested for: ${request.requested_for}

Requested for Name: ${request.requested_for.name}

Requested for Email: ${request.requested_for.email}

[Tanushree Maiti]

First check if you have an existing email client template (sys_email_client_template) on sc_task table . It seems you have.

Edit that , cut CC value in To field and save.

If Not found, create a new one.

[hgarcia]

I did a search on email client templates and there are no email client templates for sc_task.

[lauri457]

Add "request.requested_for" or "request_item.requested_for" in the to field on the email client template depending. 

[Nayan ArchX]

Hi, 

https://horizon.servicenow.com/workspace/page-templates/record-page-vertical

https://www.servicenow.com/community/servicenow-ai-platform-forum/configure-record-information-tab-i...

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Thanks

Nayan Patel

IT ServiceNow Consult, ServiceNow ArchX

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