Catalog UI Policies Not Applied to Variable Summarizer on Approval Records

Jon23
Mega Sage

Per ServiceNow KB0814683, Catalog UI Policies are not applied to the variable summarizer on approval records, and this is expected system behavior.

 

However, our approvers would prefer a more streamlined view that displays only the information relevant to each specific approval request.

 

Has anyone implemented a scalable, maintainable solution to address this in the native UI and/or Service Portal?

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