Catalog UI Policies Not Applied to Variable Summarizer on Approval Records

[Jon23]

Per ServiceNow KB0814683, Catalog UI Policies are not applied to the variable summarizer on approval records, and this is expected system behavior.

However, our approvers would prefer a more streamlined view that displays only the information relevant to each specific approval request.

Has anyone implemented a scalable, maintainable solution to address this in the native UI and/or Service Portal?

[Tanushree Maiti]

Hi @Jon23 

If your approvers work in the Service Portal or Employee Center rather than the standard Platform UI, they can use the To-dos widget. You can adjust the configuration per table (e.g., Incident, Request) 

Check this:

 https://www.youtube.com/watch?v=xhB-x0nCBUE

[Ankur Bawiskar]

@Jon23 

yes as per KB you can't show/hide variables

I don't think any solution is available

The approvers can see on portal/native the variables whatever was submitted

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