Catlog Variable set issue

DipaliK85686906 · 2 hours ago

Hi All,
I created one reference variable. it is working fine for service CatLog but if i using ESC portal to raise request that variable is coming but values are not populating . Can anyone help me on this?

Dr Atul G- LNG · an hour ago

Any screenshot where it is not populating.

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DipaliK85686906 · an hour ago

in Env name it's not coming

Ankur Bawiskar · 27m ago

@DipaliK85686906

did you check my below response?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · an hour ago

@DipaliK85686906

if you are saying for reference variable non-admin is unable to see data in portal

then you need to create query_range ACL on that table with this and it will start working and showing data for non-admins

I recently shared solution for something similar

Catalog Item Reference Variable to Custom Table

you need to create query_range ACL with Table.*

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader