Developer

Looking for a Complete Guide to GlideRecord and GlideAggregate Methods in ServiceNow

Hello Community Members,I am learning ServiceNow scripting and want to develop a deep understanding of GlideRecord and GlideAggregate.I am looking for reliable learning resources, documentation, or practical examples covering all important methods, i...

Question

Unraveling the Upgrade Impact Tracker

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Have you ever opened an out-of-the-box Business Rule, Script Include, or System Property in ServiceNow and noticed a red or yellow warning message at the top...

Article

Realtime Scenario with Glide Record API

What is Glide API? Service now Developer often using Glide API in now platform to change default behavior of the application and customize existing functionality. Glide Classes are providing more flexibility to interacting with snow application throu...

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Script Debugger
Scripting and Coding

PDI still in waitlist from past 7 days

Hi Everyone, I have been waitlist from past 7 days still not activated for Brazil, Zuric and Australia as well, I am not getting what could be the reason, how long it takes to activate it ?

Question

Project Workspace – no lookup icon (magnifying glass) on reference fields when creating financial re

Hi everyone, In Project Workspace, the reference fields on the creation forms for financial records don't show the magnifying glass, so I can't open the lookup list and browse all available records. Clicking the field only shows "Recent Selections"; ...

Question

Smart Assessment Assessors set in flow

Good day. I am creating a smart assessment using a flow against the pm_program table. I am having an issue setting "Assessors" via a script. I would like to combine the program_manager and additional_assignee_list fields as assessors. Tried vario...

Question

Resolver Task Creation Fails in Production with GlideEntitlementAPI Cross-Scope Access Error

I'm facing an issue in Production with a Resolver Task Creation flow that uses Predictive Intelligence for Flow Designer.The functionality works successfully in Dev, Test, and Beta, but fails only in Production.When the Resolver Task button is clicke...

Question

Flow Designer – How to Set Catalog Task Short Description Based on the User's Language

Hi Community,I am working on a Service Catalog item in ServiceNow called Software Access and Requests. When a user submits a request, a Catalog Task (SCTASK) is created.Currently, we are migrating the existing legacy workflow to Flow Designer. In the...

Question

PDI request still on Waitlist after 3 days

Hi I opted for Zurich instance it went to waitlist. Till now it is in waitlist, can you please suggest when it will be assigned to me. For my team some are already got their instance except me. If support is there please release an instance to me a...

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Email Digest

I have a requirement to implement a weekly email digest.We have a custom table ABC that stores audit records whenever an Incident is created or updated. A separate record is created in the ABC table for each field update. The table contains the follo...

Question

Resolved! Assign multiple tickets

HiI am trying to find out if it is possible to assign multiple tickets to a single resource. I currently have to go into each ticket and assign it manually.Is there any way that I can block select and assign all selected tickets in one go?Kind Rega...

Question

Workday Integration with workday Spoke

Hello All, We are trying to integrate servicenow with Workday using the workday Spoke. Currently we are getting the below error message when we try to use the spoke- Get Worker profile. We got confirmation from Workday team that the credentials are...

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Integrations

I built a browser extension for multi-instance scoped app visibility (Igloo)

Hi everyone, I’ve been working on a browser extension that gives a single-pane view of custom scoped apps across instances. Igloo shows, for every app, which version, branch, and commit state is on each instance (dev, test, prod, etc.), whether t...

Question

Need help creating a Mobile app function for a related list.

I am new to mobile app development and have run into an issue that I don't know how to solve. I have a custom app that was created several years ago to dispose of assets. It was a simple app that uses a related list to show all assets that are avail...

Question

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

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