Developer

Demand Screening Process - Demand Module SPM

Demand Screening Process After completing all required information on the Demand form, the Demand Manager can move the Demand to the Screening stage.When the Demand is moved to Screening:Assessment forms are automatically triggered for stakeholders.E...

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RPA schedule is not running with "Failed to log in to the machine. Validate credentials... " error

Hi, We have set up the following components for our RPA implementation: Bot Process, Queue, Robot, Robot Credentials, Schedule, and Credential Group. On the Windows VM, we have installed RPA Studio, Unattended Agent, and Login Agent.When we run the f...

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Create Folder action failing while Get Site succeeds in SharePoint Online Spoke

Hi Team, I’m currently configuring the SharePoint Online integration in ServiceNow using the SharePoint Online spoke and I found a behavior that I would like to confirm.Current behaviorThe connection itself appears to be working correctly because act...

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Article Templates - How to limit to just the Standard/Knowledge for an individual KB

Hi,We have multiple KB's and we have the need to limit one of those KB's to only have the 'Standard/Knowledge' template available only. Is it possible to do this without the need of Scripts or system admin access? I have Knowledge.admin access and wh...

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How to send only approval notifications to the delegate?

I want to send notifications to the delegated persons but only for Approvals and Assignments. Instead of selecting All Notification, is there any other way to send notifications only for Approvals?

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Retrieve subflow input values through script

Hi, I am trying to create a script that will return the input values from a subflow that has completed. I don't have a reason for this, I just am playing around and wanted to see if it could be done. If anyone has any ideas, any help would be apprec...

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interaction tab can't be closed after chat is closed from employee side

After auto close, when I try to close the tab by clicking the cross icon, it freezes and doesn’t close. Even after the interaction is auto closed, I still need to refresh the page and save it manually before I can close the tab. Has anyone faced this...

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Knowledge Workflow

Hi All, After Australia upgrade, we are seeing weird workflows in KB Article. Can anyone tell me how to resolve it. Attached is the screenshot. Thanks,Rooma

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Refresh portal calendar report component after editing event data

Good Afternoon. I have a portal experience with a Calendar Report component on the page. It points to an event table. I cannot figure out how to refresh the Calendar report information after editing the table data. I've created a form that pops up in...

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ATF - Reusable Test - Input Variables - Make it Dependent

Hello all - I am trying to create 2 input variables in my reusable test, and make one dependent of another like parent-child. I can see fields dependent and dependent on field in input variables table.So, trying to use like:Set Child variable's depen...

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ATF || How to simulate sending an email to check Inbound email action

I´am trying to check if an inbound email triggers the creation of a record(Incident), i could not use the Generate Inbound Email action, because in my PDI does not work. I am using a server side script that creates the record.(function(outputs, steps...

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MakeAndModelJS script include

Hi All, I am trying to understand what script include named as MakeAndModelJS do ? In comments, it says, it will pick the record from model table if model name is not not null (line no. 16). I am looking for any documentation which elaborate the whol...

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Integrations
Script Debugger
Scripting and Coding

Resolved! is Now Assist available for PDI?

Hello,it's time to play with Now Assist and see how can i create a value proposition on this product.My first question is: is it possible to install Now Assist on PDIs?I know, i know, this question was asked beore (Jan, Feb), but we are in mid June a...

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How to Locate and Modify the Welcome Message Sent When User Connects to Live Agent

Hello everyone,I'm struggling to find the location to modify the automatic welcome message that is sent to users as soon as they connect with a live agent in ServiceNow. I’ve searched thoroughly, and here’s exactly what I’ve already checked:Chat Setu...

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Resolved! Changing colour for Change Models

Hi I am trying to change the colour for new Change Models I have added, but the colour will not update it just remains pink. I tried copying in a code from an internet list which didn't work so I just copied the code over from the "Normal" change mod...

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