Change assignment group from current group

Naveen87
Tera Guru

‎04-28-2022 07:58 AM

Hey Developers,

I have to change all Incidents which are currently assigned to "SD" to Network.

Condition : Requested for is Abel Tuter.

 

I tried to do it via Assignment rule but no luck.

I'm not getting any logic to use script.

Please suggest.

 

Thank you.

 

 

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3 REPLIES 3

Chetan Mahajan
Kilo Sage
Kilo Sage

‎04-28-2022 08:03 AM

Hi,

     Do you want to update an existing record ? Then you have to create fix script Or want to update a record which will generate newly ? then you can use below client script 

If you want to write logic for new records, follow below onSubmit() Client Script

function onSubmit() {
var caller = g_form.getValue('caller_id'); // abel tutor 62826bf03710200044e0bfc8bcbe5df1
var group = g_form.getValue('assignment_group'); //a797f9872f4f8110c8a259ab2799b6f6 sd-group

if((caller == '62826bf03710200044e0bfc8bcbe5df1') && (group == 'a797f9872f4f8110c8a259ab2799b6f6'))
{
g_form.setValue('assignment_group', '287ebd7da9fe198100f92cc8d1d2154e'); // network sys_id
}

}

 

Kindly mark correct and helpful if applicable

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SumanthDosapati
Mega Sage
Mega Sage

‎04-28-2022 08:23 AM

Hi Naveen,

 

Navigate to System Definitions > Scripts - Background

 

Write below code :

 

var gr = new GlideRecord('incident');
gr.addQuery('assignment_group','sys id of SD group');
gr.addQuery('requested_for','sys id of abel tuter');
gr.query();
while(gr.next())
{
gr.assignment_group = "sys id of network group";
gr.update();
}

 

Mark as correct or helpful if it works for you.

Regards,

Sumanth

Gussi Tham
Kilo Explorer

‎04-29-2022 12:03 PM

To change group members, use the Add, Change, or Revoke ServiceNow Access forms. The 'Current Group Description' is displayed and may be updated in the 'New Group Description' field. If the new group description field is left blank the group description will remain unchanged. For more detail also see apkbik 

https://community.servicenow.com/community?id=community_question&sys_id=bik

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