change form loading issue

subhani
Tera Contributor

‎02-03-2025 11:37 PM

In UAT environment, After enter the data into Change form in change request while submitting its keep loading not able to go back or its not stopping. if we close the tab and then open the uat instance its not opening it's a blank page nothing is showing can you please help on this?

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5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-04-2025 05:39 AM

Hi @subhani 

 

Is it with one user or multiple? Also, try cache.do. Change itself is a heavy form and takes time to load, so need to check what queries/scripts running on this.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎02-04-2025 05:56 AM

@subhani 

Is this happening for all user or specific one?

Did you inform that user to logout and login again and see?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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subhani
Tera Contributor
In response to Ankur Bawiskar

‎02-04-2025 08:27 PM

This is for all users even after log out and login also not working

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subhani
Tera Contributor
In response to Ankur Bawiskar

‎02-04-2025 10:23 PM

Its happening for all the users and even after logout aslo its still same

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