Change HRC Number Field BG Color When Worknote is Added

[amielalcala]

Hi,

We have this requirement where an HR Case number field BG color must turn light blue whenever a worknote or comment is added to the case. 

I tried creating an onChange client script but it didn't work:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
    // Get the HR number field
    var hrNumberField = g_form.getControl('number'); 

    if (hrNumberField) {
        hrNumberField.style.backgroundColor = 'lightblue';
    }
   
}

Am I missing something here?

[Gangadhar Ravi]

try like below. Please mark my answer correct and helpful if this works for you.

var control = g_form.getControl('number');
control.style.backgroundColor = "lightblue";

[amielalcala]

Hi @Gangadhar Ravi, I tried this but unfortunately, still didn't work. This is some of the configurations I did:

[Gangadhar Ravi · Accepted solution]

You need to do two script 1)  additional comments 2) Work notes. Please check below example I did on incident. it worked fine for me on Incident.

 Please mark my answer correct and helpful if this works for you.

[amielalcala]

Hey @gangadhar, appreciate the fast response. On the instance I'm working on, it's still doesn't work BUT on my PDI, it does work with Incident table. I might have to escalate this to support. Thanks for the help!