Change Incident State to New from On Hold whenever Assignment Group Changes

[SNOW46]

Hi All,

Currently I want to change the State of Incident from On Hold to New whenever there is a change in Assignment Group on the form.

Can anyone suggest me how to achieve the same.

Thanks

[AbhishekGardade · Accepted solution]

Hello  SNOW@das,

1. With the help of onChange client script you can achieve this.

 

 SCTIPT: 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
if(g_form.getValue('assignment_group') !='' ){
g_form.setValue('incident_state', 1); // 1 is value of New State
}

//Type appropriate comment here, and begin script below

}

OR

2. You can write Before INSERT / Update Business Rule and adding condition Assignment Group changes AND Assignment Group IS not Empty.

 Business Rule Script :   current.incident_state = 1; // Replace 1 with your NEW state Value

Thanks,

Abhishek Gardade

[AbhishekGardade]

Hello SNOW@Das,

Any updates on this?

Please mark answer correct if you found it as helpful.

Thanks,

Abhishek Gardade

[AbhishekGardade]

Hello SNOW,

You can Click on Mark as Correct Answer as below. So it will be removed from unanswered questions queue and that will be helpful for others as well.

Thanks,

Abhishek Gardade

[SNOW46]

Done Bro..