Change Message Body to HTML in email client
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‎09-27-2012 11:25 AM
Hi,
Is there a way to change the "Message Text" in the email client to be HTML when composing an email?
When sending an email from an incident, it is stripping out the line breaks when it is received even though in the Mail logs it shows fine.
I have tested on a few mail clients so I can only assume it is field in SN.
Hope that makes sense.
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‎12-12-2012 02:44 AM
I've the same problem. Seems to be hardcoded in email_client.do
Regards, Thomas
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‎12-12-2012 05:59 AM
I just posted an article showing how you can configure this.
http://www.servicenowguru.com/system-definition/email-notifications-system-definition/htmlformatted-email-client-message-text/
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‎12-12-2012 06:53 AM
Hi Mark, thanks a lot for your input. It was too easy. I haven't looked at this point 😉
Regards, Thomas
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‎12-12-2012 07:36 AM
I put this on the back burner until you updated this Thomas and about 10 minutes before Mark posted, I found the field.
Thanks.
