Change Record link portal from sp to esc on Record Link Virtual Agent

Sush
Tera Contributor

‎01-06-2023 10:25 AM

Hi ,

 

I need to change the Portal suffix in Record link on the virtual agent Popup content. I tried changing in sn_itsm_va_lite.com.snc.itsm.virtualagent.portal_url,but there it still redirects to sp portal

 

 

Sush_1-1673029429240.png

 

Sush_2-1673029506198.png

 

 

0 Helpfuls
  • 746 Views
2 REPLIES 2

Laszlo Balla
ServiceNow Employee
ServiceNow Employee

‎01-08-2023 10:28 AM

Follow the steps described in this support article.

0 Helpfuls

LaoJuntasa
Tera Contributor

‎01-09-2023 11:03 PM

I really appreciate how concise the support article is. There is no wall of text, it’s just a list of steps to follow, and some elements can be interchanged with newer elements for quick personalisation. This is great.

0 Helpfuls