Change Record link portal from sp to esc on Record Link Virtual Agent

[Sush]

Hi ,

I need to change the Portal suffix in Record link on the virtual agent Popup content. I tried changing in sn_itsm_va_lite.com.snc.itsm.virtualagent.portal_url,but there it still redirects to sp portal

[Laszlo Balla]

Follow the steps described in this support article.

[LaoJuntasa]

I really appreciate how concise the support article is. There is no wall of text, it’s just a list of steps to follow, and some elements can be interchanged with newer elements for quick personalisation. This is great.