Change redirect link to new SOW in reports/dashboard

[giuseppefalcone]

Hi everybody, 

Is it possible to change the linked formlink (INCXXXXX)? When I click on it, the incident opens in the old UI. I want to change the redirect to open the incident in the Service Operations Workspace.

Thanks

[Dr Atul G- LNG]

Hi @giuseppefalcone 

I believe this behavior is by design and cannot be changed. I came across a similar question before, and no solution was provided. You may want to log an official support case for this issue.

[Mark Manders · Accepted solution]

No, unless you put the redirect hardcoded into your report, because then you can send them where ever you want them to end up. This is a huge oversight and ServiceNow says it has to do with the simple list component that is currently being used in the workspaces. 

They are working on a different version that should enable linking to it from reports and dashboards and the goal was to have it ready with Zurich. But I haven't heard much about it lately.

The only way to be sure is to put the reports on the landing page of your workspace. Then you stay within the workspace.

[Ankur Bawiskar]

@giuseppefalcone 

I agree with what @Dr Atul G- LNG and @Mark Manders mentioned. 

If my response helped please mark it correct and close the thread so that it benefits future readers.