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change request policy

TusharG
Giga Contributor

‎07-22-2024 02:06 AM

Hi Guys, 

 

I have received the requirement where if the Category - Lattice Systems

 

* Subcategory 

  Reporting.

* Item

  ServiceNow.

* Assignment Group -

 Dev-ServiceNow.

* Assigned to

  is user Gorge Pinkel.

 

 

then two approvals will be sent -for Change Request setup 

 

one approval to

IS approval to user Abraham Lincon.

BPO approval to user jane wolf.

 

 working on it for the first time how shall I proceed please guide.

 

thanks!!!

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Vrushali Kolte
Mega Sage

‎07-22-2024 02:13 AM

Hello @TusharG ,

 

You can easily achieve this requirement using Flow designer OR workflow.

 

https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/workflow-administrat...

https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/flow-designer/concep...

 

If my answer solves your issue, please mark it as Accepted ✔️and Helpful👍!

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SN_Learn
Kilo Patron
Kilo Patron

‎07-22-2024 02:20 AM

Hi @TusharG ,

 

You can achieve it by Flow Designer. Please check the step by step guide on flow designer:

NOWCommunity Live Stream - Lessons Learned - Flow Designer Tips 1 

Flow Designer 

 

Update the conditions as per your requirement.

 

Mark this as Helpful / Accept the Solution if this helps

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Mark this as Helpful / Accept the Solution if this helps.
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