Change Request Short descriprion
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08-07-2023 07:07 AM
Hello everyone,
I have a catalog item, and upon submission, I wanted to change the short_description of the Request. In the flow designer I managed to change the short_description of the RITM and the Task, but the Request does not change.
By default I saw that the title of the catalog item is written. Where is this defined?
And how can I change it for this specific catalog item?
Thanks in advance
Marisa
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08-07-2023 08:09 AM
On RITM, the "Item" field have the name of the catalog Item. On Request the only field with the name of the catalog item i think is "Short Description" ?
Is that why I can't change the Short Description?
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08-07-2023 08:10 AM
did you check Short description on REQ is read-only?
Possibly if it's read-only at dictionary level you cannot update it
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-07-2023 08:29 AM
Th Short Description onRequest have this configuration but is the same as Requested Item, aind on RITM i changed the short description on flow