Change Request Short descriprion

MARISA INACIO1
Tera Contributor

Hello everyone,

I have a catalog item, and upon submission, I wanted to change the short_description of the Request. In the flow designer I managed to change the short_description of the RITM and the Task, but the Request does not change.

 

 

MARISAINACIO1_1-1691417190387.png

 

 

 

MARISAINACIO1_0-1691417075132.png

 

By default I saw that the title of the catalog item is written. Where is this defined?
And how can I change it for this specific catalog item?

 

 

Thanks in advance

Marisa

7 REPLIES 7

On RITM, the "Item" field have the name of the catalog Item. On Request the only field with the name of the catalog item i think is "Short Description" ?

 

Is that why I can't change the Short Description?

@MARISA INACIO1 

did you check Short description on REQ is read-only?

Possibly if it's read-only at dictionary level you cannot update it

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

MARISAINACIO1_0-1691422108593.png

Th Short Description onRequest have this configuration but is the same as Requested Item, aind on RITM i changed the short description on flow