change requirement

[nameisnani]

Hi Team , 

can any one please help me on this requirement .

When  normal change request is in assess state and on hold is true and if we do revert to new then the change request goes to new state and on hold becomes false.

Please suggest how this functionality works.

Please steps and configuration screenshots for better understanding . 

If possible please provide test scrrenshots

[Community Alums]

Hi @nameisnani 

please following steps to achieve the requirement.

1. a approval activity is approve or reject add if activity to check on hold field.

2. use set value activity for setting up value to new.

3. use run script activity to reset the approvals.

4. link 3 activity your 1st activity i.e. wait for assess state activity.

Thank you,

please mark helpful and accept as solution

[Mark Manders]

How are you moving your change back to 'new'? OOB that's not possible, unless the approval request is rejected. If that is how it runs on your instance as well, you need to check on the approval logic, because it's in there. Otherwise you have customization on the process and without knowing your customization (or the level of customization) it's impossible to tell you how something is running.