Change Risk Assessment is not setting impact
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04-09-2025 09:52 AM
Hello,
I am trying to set Change Request Impact field from Risk Conditions but is not working. I simply want if Risk is High, Impact is High and so on to low. Any assistance is appreciated.
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04-09-2025 10:00 AM
Hi @purdue
I think you're mistaken. The risk and impact are ultimately determined by the combination of risk conditions and risk assessments. You can't just pass the threshold and update the impact.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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04-09-2025 10:37 AM
Hello,
Thanks for the response. Then how can I set the impact?
Chad
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04-09-2025 10:40 AM
As I said, mate, based on the risk calculation, the impact will be set. So, the risk will be calculated based on the Risk Assessment questions + risk conditions, and then, as per the risk conditions, the impact will be set. Please try this in PDI without making any changes.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-09-2025 11:01 AM
Hello,
Can you please provide an example of the risk conditions to set impact if Risk Assessment is being used. I am not getting what needs to be done.
Thanks,
Chad