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Change Risk Assessment is not setting impact

purdue
Kilo Sage

Hello,

 

I am trying to set Change Request Impact field from Risk Conditions but is not working.   I simply want if Risk is High, Impact is High and so on to low.  Any assistance is appreciated.

 

change risk.pngImpact.png

7 REPLIES 7

Dr Atul G- LNG
Tera Patron

Hi @purdue 

 

I think you're mistaken. The risk and impact are ultimately determined by the combination of risk conditions and risk assessments. You can't just pass the threshold and update the impact.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hello,

 

Thanks for the response.   Then how can I set the impact?

Chad

As I said, mate, based on the risk calculation, the impact will be set. So, the risk will be calculated based on the Risk Assessment questions + risk conditions, and then, as per the risk conditions, the impact will be set. Please try this in PDI without making any changes.

 

https://youtu.be/0gdkXuN9KFc

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
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Hello,

Can you please provide an example of the risk conditions to set impact if Risk Assessment is being used.   I am not getting what needs to be done.

Thanks,

Chad