Change short description before 30mins of custod date time field
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06-13-2024 11:04 PM
Change the short description of a problem ticket 30 minutes before a time set in a custom date/time field, i have created a custom date field and created every posible way to check the requirement by using below method.
Event - After Business Rule- Script Action
can you provide a solution for this
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06-14-2024 12:37 AM
script action should work as you can mention when should the event be processed
please share your script action and also how are you triggering the event i.e. BR?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader