Change Task variable editor not showing items from record producer

[edwardslc]

Hello,

I have a change task record producer with a few date options that I want visible in the created CTASK as variables.  Currently, when it is created, it is setting the variable fields in the task history but the variable editor is still appearing blank. 

Here's the UI formatter that I am using which is essentially copied from the incident table version:

In the CTask itself, the tab appears but is completely empty:

I'm unable to locate any UI policies / scripts for these particular variables that may be setting them to invisible

Any assistance would be much appreciated

[Sujatha V M · Accepted solution]

@edwardslc Alright! Can you please check the troubleshooting steps on the below links,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538897

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538898

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[edwardslc]

Hi @Sujatha V M

Thank you for your assistance. I'm not entirely sure when it started working but it now appears as expected.