Change the assignment group based on the Product Type field.

[vinuth v]

Hi All,

On the form level I have one of the field called "Product type" and this is a select box field contains

1.Tracker

2.EBH

3.3E

Based on the Product type field I need to change the assignment groups.

If I select the "Tracker" then I need to assign to "Tracker-IDE" Assignment group

If I select the "EBH" then I need to assign to "Ops-Elite" Assignment group

If I select the "3E" then I need to assign to "Service-IDE" Assignment group.

I need to achieve this using workflow,

Please any one provide me the input.

Thanks,

Vinuth

[Community Alums]

HI @vinuth v ,

Use this solution : https://www.servicenow.com/community/it-service-management-forum/if-i-select-particular-choice-in-a-...

[vinuth v]

Hi @Community Alums ,

I tried with the below code, but it is not working.

 var pro=current.variables.product_type;

if(pro==tracker){
task.assignment_group='Tracker-IDE';

 }
 else if(pro==ebh){
 task.assignment_group='Ops-Elite';
}
else if(pro==3e){
task.assignment_group='SERVICE-IDE';
}

[GodOfWar]

if(pro == 'Tracker'){
task.assignment_group = 'Tracker-IDE group sys_id';

 }
 else if(pro=='EBH'){
 task.assignment_group='Ops-Elite group sys_id';
}
else if(pro=='3E'){
task.assignment_group='SERVICE-IDE group sys_id';
}

Mark Helpful/Correct if it helps.

[GodOfWar]

Use the OOTB Assignment Rule to set the Group per Product condition.

if(pro == 'Tracker'){
task.assignment_group = 'Tracker-IDE group sys_id';

 }
 else if(pro=='EBH'){
 task.assignment_group='Ops-Elite group sys_id';
}
else if(pro=='3E'){
task.assignment_group='SERVICE-IDE group sys_id';
}

Mark Helpful/Correct if it helps.