Change the change Request number to a unique value
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02-21-2024 10:06 PM
I am trying to change the Change Request number to a unique value by referring to the document below.
Do you know what will happen if a new change control record is created when you push this configuration into production?
I hope there are no errors.
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02-21-2024 10:20 PM
Hi @MakotoHorioka ,
If a new Change record is created then it will check for duplicate Change numbers and replace them with the next available number, with a a error message.
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02-21-2024 10:53 PM - edited 02-21-2024 10:54 PM
Thank you for your reply Sandeep.
What I would like to ask is when moving this setting from the development environment to the production environment.
Is it better to temporarily stop the operation of the production environment? That's what it means. .
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02-22-2024 03:12 AM
Are you not happy with OOTB change number generation? What is the use of same?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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