Change the definition of "open" tickets

[nameisnani]

Hi Team , 

can anyone please help me on the request , 

In the Request Overview dashboard, I notice that the open requests also include closed requests. screenshots in the attachment.
If the state is closed incomplete, closed cancelled or closed complete, could this be a filter to have these ticket not considered "open" anymore so we can get clearer data in our dashboards?

can any one please help me here with resolution steps ,  if possible please provide the screenshot for better understanding .

please provide proper steps to resolve .

Thanks in advance  

[Community Alums]

Hi @nameisnani ,

Find the report and change the conditions.

[nameisnani]

Hi @Community Alums 

where should i change ? here 

[nameisnani]

Hi @Community Alums 

total 1300+ reports are there 

[Community Alums]

HI @nameisnani ,

Search for the report name on your screenshot.