change the name of the Configuration item field to CMDB CI on the incident form only.

ofekg
Tera Contributor

‎11-06-2024 02:57 AM

Hey,
how to change the name of the Configuration item field to CMDB CI only on the incident form.

should work on the regular incident form and on the SOW form.

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8 REPLIES 8

PrashantLearnIT
Giga Sage

‎11-06-2024 03:24 AM

Hi @ofekg 

 

No need of any scripts, just follow below steps:

 

You can change the Labels for incident table:

1. Open Dictionary of Configuration item field.

2. Scroll down to Labels related list

3. Add new record for your incident table and add Label CMDB CI of your choice.

 

Screenshot 2024-11-06 165221.png

 

 

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ofekg
Tera Contributor
In response to PrashantLearnIT

‎11-06-2024 04:01 AM

thank you , that is the best soloution for me!

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PrashantLearnIT
Giga Sage
In response to ofekg

‎11-06-2024 04:06 AM

Hi @ofekg 

 

You can mark this answer or solution as helpful and correct one so that it helps others in the community

 

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Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-06-2024 03:37 AM

Hi @ofekg 

 

May i know what is business need for same to change only for Incident form? CI is something which equally used in INC/ Change/ Prob . Making a change can be create confusion for users. 

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