Change the "deleted attachment" message in "Ticket Attachments"

[F_bio Santos]

Hi everyone Im trying to change the "deleted attachment" message in "Ticket Attachments", to show which attachment got deleted, but I dont know how to get the attachment, can anyone help with this ?

Code:

    if (input && input.action == "deleted") {
        gr.comments = input.action + " attachment";
        gr.update();
    }

[Suyog Aptikar]

@F_bio Santos  sorry, I am not well versed with portal, I would leave other experts to probably have a look here.

I will try to explore at my end as well and would let you know if I have any findings.

[F_bio Santos]

ok, ok @Suyog Aptikar thank you  😀

[Ankur Bawiskar]

@F_bio Santos 

update as this to know the file name, see if this works for you

(function() {
data.sys_id = input.sys_id || options.record_id || $sp.getParameter("sys_id");
data.table = input.table || options.record_table || $sp.getParameter("table");
data.appendToId = options.appendToId;
data.table = _getActualTable(data.table, data.sys_id);
data.maxAttachmentSize = parseInt(gs.getProperty("com.glide.attachment.max_size", 1024));
if (isNaN(data.maxAttachmentSize))
data.maxAttachmentSize = 24;
data.largeAttachmentMsg = gs.getMessage("Attached files must be smaller than {0} - please try again", "" + data.maxAttachmentSize + "MB");
data.attachmentSuccessMsg = gs.getMessage("Attachment successfully uploaded");
data.noDragDropMsg = gs.getMessage("Attachment drap-and-drop not enabled - use attachment button");
data.noAttachmentsMsg = gs.getMessage("There are no attachments");

if (!data.table || !data.sys_id)
return;

var gr = new GlideRecord(data.table);
if (!gr.isValid())
return;

if (!gr.get(data.sys_id))
return;

if (input && input.action == "deleted") {

var att = new GlideRecord('sys_attachment');
att.addQuery('table_sys_id', data.sys_id);
att.query();
if(att.next()){
gs.addInfoMessage("Attachment " + att.file_name + " is deleted");
}

gr.comments = input.action + " an attachment";
gr.update();
}

data.canWrite = gr.canWrite();
data.canAttach = gs.hasRole(gs.getProperty("glide.attachment.role")) && GlideTableDescriptor.get(data.table).getED().getAttribute("no_attachment") != "true";
data.canRead = gr.canRead();
data.canDragAndDrop = gs.getProperty('glide.ui.attachment_drag_and_drop', 'true') === 'true';

function _getActualTable(table, id) {
if (!table)
return table;

var rec = new GlideRecord(table);
if (!rec.isValid())
return table;

if (rec.get(id) && rec.getValue('sys_class_name')) {
return rec.getValue('sys_class_name');
}
return table;
}
})();

If my response helped please mark it correct and close the thread so that it benefits future readers.

[F_bio Santos]

Hi @Ankur Bawiskar for some reason it is only running the:

        gr.comments = input.action + " the attachment: "  ;
        gr.update();

It is not running the :

if(att.next()){
gs.addInfoMessage("Attachment " + att.file_name + " is deleted");
}

[Suyog Aptikar]

@F_bio Santos can you replace gr.comments = input.action + " an attachment"; with 

gr.comments ="Attachment " + att.file_name + " is deleted"; 

 and see if this helps

something as below:

if (input && input.action == "deleted") {

var att = new GlideRecord('sys_attachment');
att.addQuery('table_sys_id', data.sys_id);
att.query();
if(att.next()){
gs.addInfoMessage("Attachment " + att.file_name + " is deleted");
gr.comments = "Attachment " + att.file_name + " is deleted";
}
gr.update();
}