Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Change Variable name in the "Options Section" on Service Portal for a record producer

AmenaA
Giga Guru

How to be able to change a Variable name say "Requested for" to "Requested to" in the Options Section on the Service Portal.

 

Appreciate any comments on this. Thanks In Advance!

3 REPLIES 3

Sheldon  Swift
ServiceNow Employee
ServiceNow Employee

Hi @AmenaA - Is this for a catalog item? If yes, the relevant documentation is here: https://docs.servicenow.com/csh?topicname=t_DefineACatalogItem.html

 

Note: If your requirement is to change the "label" users see, you are looking to change the Question, not the Name.

Thank you for your response. Although I meant this area that's on the Service Portal side. Changing the Variable label didn't help. 

AmenaA_0-1730467504748.png

 

Can you share a screenshot of the entire form?