Change Variable name in the "Options Section" on Service Portal for a record producer
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11-01-2024 04:38 AM
How to be able to change a Variable name say "Requested for" to "Requested to" in the Options Section on the Service Portal.
Appreciate any comments on this. Thanks In Advance!
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11-01-2024 05:16 AM
Hi @AmenaA - Is this for a catalog item? If yes, the relevant documentation is here: https://docs.servicenow.com/csh?topicname=t_DefineACatalogItem.html
Note: If your requirement is to change the "label" users see, you are looking to change the Question, not the Name.
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11-01-2024 06:26 AM
Thank you for your response. Although I meant this area that's on the Service Portal side. Changing the Variable label didn't help.
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11-01-2024 06:58 AM
Can you share a screenshot of the entire form?