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Change Variable name in the "Options Section" on Service Portal for a record producer

AmenaA
Giga Guru

How to be able to change a Variable name say "Requested for" to "Requested to" in the Options Section on the Service Portal.

 

Appreciate any comments on this. Thanks In Advance!

3 REPLIES 3

Sheldon  Swift
ServiceNow Employee
ServiceNow Employee

Hi @AmenaA - Is this for a catalog item? If yes, the relevant documentation is here: https://docs.servicenow.com/csh?topicname=t_DefineACatalogItem.html

 

Note: If your requirement is to change the "label" users see, you are looking to change the Question, not the Name.

Thank you for your response. Although I meant this area that's on the Service Portal side. Changing the Variable label didn't help. 

AmenaA_0-1730467504748.png

 

Can you share a screenshot of the entire form?