Changes are not visible on TEST despite commiting the Update Set

Kasia5
Tera Contributor

Hi All,

 

I have an issue with Update Set or sth related, cause I've created the catalog item and so on in one update set, I moved it to TEST, commit and it was fine.

Then I had to change a few things so I've created second update set on DEV and then I moved it to TEST and I committed but I cannot see these changes in catalog item.

I see customer updates in table sys_update_xml but I cannot see this in Catalog Item under 'Updates' and also there is still the old version under 'Versions'

 

Any suggestions?

 

Thanks in advance for help!

3 REPLIES 3

piyushsain
Tera Guru
Tera Guru

Hi,

When you click on Show Related Record button in sys_update_xml, does it redirect you to the same record?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Piyush Sain

Ankur Bawiskar
Tera Patron
Tera Patron

@Kasia5 

Are you sure you captured the correct component in new update set?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dipen Wadhwana
Giga Guru

Hi @Kasia5 ,

 

Could you please verify that the Update Set has been successfully committed. Go to "System Update Sets" and check the status of your Update Set. It should show as "Committed."

Also ensure that the Update Set was committed with the correct scope. If your TEST environment uses a different scope than the one in which the Update Set was created, the changes may not be visible.

 

Please mark my answer as helpful if it worked.

 

Thanks,

Dipen