Changes are not visible on TEST despite commiting the Update Set
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11-03-2023 02:47 AM
Hi All,
I have an issue with Update Set or sth related, cause I've created the catalog item and so on in one update set, I moved it to TEST, commit and it was fine.
Then I had to change a few things so I've created second update set on DEV and then I moved it to TEST and I committed but I cannot see these changes in catalog item.
I see customer updates in table sys_update_xml but I cannot see this in Catalog Item under 'Updates' and also there is still the old version under 'Versions'
Any suggestions?
Thanks in advance for help!
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11-03-2023 02:51 AM
Hi,
When you click on Show Related Record button in sys_update_xml, does it redirect you to the same record?
Regards,
Piyush Sain
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11-03-2023 02:55 AM
Are you sure you captured the correct component in new update set?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-03-2023 06:15 AM
Hi @Kasia5 ,
Could you please verify that the Update Set has been successfully committed. Go to "System Update Sets" and check the status of your Update Set. It should show as "Committed."
Also ensure that the Update Set was committed with the correct scope. If your TEST environment uses a different scope than the one in which the Update Set was created, the changes may not be visible.
Please mark my answer as helpful if it worked.
Thanks,
Dipen