changes in order now using "try it" option from catalog item

[Sriram34]

from above screen shot, I need to remove "Estimated Delivery Date of Complete Order:" and instead of request number , I need RITM number,

Please let me know, how to do it

[muskankk]

1. Remove “Estimated Delivery Date of Complete Order”

• Navigate to: Service Portal → Open the widget → SC Order Status widget

• Click Edit Widget

• In the HTML Template, search for:
  “Estimated Delivery Date of Complete Order”

• Remove or comment out the corresponding code block and save.

2. Display RITM Number instead of REQ Number

• Open the same widget and go to the Server Script

• Locate the logic where the Request (REQ) number is being set

• Modify the script to fetch and display the Requested Item (RITM) number instead.

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If this solution helped, please mark it as correct and close the thread. This will help others find the solution more easily.

Regards,
Muskan

[Tanushree Maiti]

Hi @Sriram34 

• Navigate to Maintain cart Layouts
• Go to order Status screen.
• Estimated delivery date -> uncheck checkbox  // oob it is checked.

Order status screen:

Before the change:

After the change: