changing browser icon to company icon instead of ServiceNow icon.

[CV1]

Hello everyone,

Few pages for eg when agent workspace is opened, the browser tab displays servicenow icon. We want to change it  to our company icon.

When I navigate to  form SystemProperties>system, The property "Icon image displayed in bookmarks and browser address bar:" contains  - ourlogoname.ico. so when the prperty is set to show company log whya s it displaying serviceNow logo. 

Please advise how to address this 

Thanks In Advance.

[Samaksh Wani]

Hello @CV1 

1. To upload the image, complete the following steps.
   1. Navigate to System UI > Images and click New.
   2. Enter a Name for your image.
      Valid names must end in .gif, .png, .jpg, .ico, or .bmp.
   3. Click the Click to add link in the Image field, then select and upload the image.
   4. Click Update.
2. To set the uploaded image to the favicon, complete the following steps.
   1. Navigate to System Properties > System.
   2. In the Icon image displayed in the bookmarks and browser address bar field, enter the file name of the uploaded image.
   3. Click Save.

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[Ravi Chandra_K]

Hello @CV1 

I see the opened tab is workspace tab. 

even though you set the favicon, it may not reflect for custom Workspace.

Try setting the logo from sys_ux_theme

refer the below support doc which explains the step by step process.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0964331

please mark the answer as helpful and correct based on the impact.

Kind Regards,

Ravi Chandra.

[Ravi Chandra_K]

Hello @CV1 

Greetings!

Any feedback on my reply? were you able to do this?

Please mark the answer as correct solution and helpful based on Impact.

Kind Regards,

Ravi Chandra

[CV1]

Hi Ravi Chandra,

This did not resolve the issue. 

Thanks