Changing the assignment group name

[Sathiskumar_D]

Hello,

I have a group that is being used. There were 29K incidents assigned to this group. Now, customer wants to change the group name. When I did, it is showing as "invalid update". What else needs to be done to change the group name? How to trouble shoot this issue? Any help would be greatly appreciated.

[Vishal Birajdar]

Hi @Sathiskumar_D 

The need is to change the Group name itself...??? OR to change the assignment group to different group for incident ??

[Sathiskumar_D]

change the group name itself.

[Vishal Birajdar · Accepted solution]

Hi Satish..

Got it...There should not be any problem to change the group name manually but still 

can you check if there is any Data policy , Business rule running which is preventing to update the group name.

If there is business rule preventing it then can you try changing the name by below fix script :

/*1. Glide record on group*/

var grGrp =  new GlideRecord('sys_user_group');
grGrp.addQuery('sys_id','<sys id of group>');
grGrp.query();

if(grGrp.next()){

grGrp.name = "<new Group name>";
grGrp.setWorkflow(false);
grGrp.update();
}

[Kushal09]

Hi,

Changing the group name should work. But can you attach a couple screenshots here so we know what the error is?

Thanks,
Kushal