Changing the label for Additional Comments - "Customer visible"

[Yaron Rabinovi1]

I want to Change the label Additional Comments -> "Customer visible".

I can't find anywhere to change or remove it.

[AnirudhKumar · Accepted solution]

Check this out:

https://community.servicenow.com/community?id=community_question&sys_id=e2bb7fa9db43cc90414eeeb5ca9619d9

[Shakeel Shaik]

Hi @Yaron Rabinovich,

Go to this Link, This is the link for Additional Comments dictionary Entry

https://<YOURInstance>.service-now.com/sys_dictionary.do?sys_id=6d6db0c76d2220100acb70b3534330c1&sysparm_record_target=sys_dictionary&sysparm_record_row=19&sysparm_record_rows=88&sysparm_record_list=nameONE+INsc_req_item%2Ctask%5Eelement%21%3DNULL%5EORDERBYelement

After that,

Go to  Related Lists > Label

Create New

Please check once and let us know

Thanks 🙂

[Shakeel Shaik]

Hi @Yaron Rabinovich ,

If my response is helpful, then Please mark as Correct Answer/Helpful.

if you have any query, let us know.

Thanks 🙂