Developer

Only opened by should able to see RITM not other how to restrict

Hi All, I have a requirement only opened by should able to see the Req and RITM not other even requested for should not able to see the request for particular catalog item. I tried restricted via ACL and Query BR but still requested for and other ITI...

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Clarification on "Unload Dashboard" vs Update Set Capture in ServiceNow

Hi Community,Why is the "Unload Dashboard" option available in the form header when dashboard updates are already captured in update sets?

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How to pass current record sys id from ui action to ui page in workspace?

Hi Community,Having an UI Action in workspace & on click of that UI Action ,an UI Page should gets open. There I need to validate the sys id of the current record but I'm struggling with it. UI Action:-I'm passing sys id of record in url & trying to ...

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Wanted to apply filter on Email in compose section in Issue record in Compliance Workspace

In Compliance Workspace there is Compose section, in that we have emails, I want to add filter for the Emails. Where can I configure this? And if I apply the filter will it only impact the Issue record or it will impact globally?

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Three Strike Rule Automation In incident

Hi Team , if any one implemeneted three strike rule close autiomation on incident module . can any one please help me .

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Data is not visible on the table even if the user has the roles

Hi, I have created a custom table with default read,write,create, delete ACLs. There are no additional ACLs on the table. When I impersonate a user with the role, he can see the table along with row count but all the fields are empty and I dont see a...

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Servicenow announcement

I have configured this announcement but this is not showing in the portal. But in pdi it worked. Are we missing anything

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Clear variable values on realtime

Hi everyone, I am working on a ServiceNow catalog item where I have a multi row variable set named a and inside it a user reference variable u, and I am using a catalog client script onChange to populate a catalog-level variable uvar which works corr...

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Resolved! When do we use Before Query BR over ACLs?

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duplicate entries with same number

We are facing an issue on the xyz table where, due to an unexpected glitch, the number counter was reset to an older value. This went unnoticed for some time, and during this period 50+ records were created with duplicate numbers.We are looking for g...

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how to do regression testing for new upgrade?

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ATF Error

Hi Team, We have multiple ATFs failing with below message, any idea what the issue is? And it seems to work some time and fails other times, even though the steps remain the same. Click a UI ActionThis step failed because the client error 'Uncaught R...

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Scripting using Script Editor or Script Input field or use Actions in flow designer

Hello,I want to create a subflow in Flow designer where I need to create a Json based on subflow inputs or result of previous action and pass this Json as input to next action. Is using Script Editor or Script Input field to build this Json ok or sho...

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Virtual Agent - Parse JSON response headers

Hi, I have a requirement where I need to display the response headers from the JSON payload. I am implementing it in virtual agent. Scenario is:1. Flow designer makes outbound rest call and stores the entire response body in a script variable 'respon...

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PA Widget does not follow Dashboard filter

I have a widget where i already checked follow element but it is still not following the dashboard filter. Upon checking the indicator source, the facts table in source segment is getting from Metric[metric_instance] table. Is it a servicenow limitat...

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