Check access to a catalog item for a specific user

[Ian Kirby1]

For checking the availability of a catalogue item for the currently logged in user, you can use the GlideappCatalogItem package and the canView() function. Does anyone know if the package has a means to check permissions for a specific user, instead of the currently logged in user?

[chiel_van_til]

I Have the same requirement. We use call management and if call type is "request" the service desk should only see the catalog items for the selected caller.

[gautamsk]

Hello Chiel,

 Were you able to find the solution for the above problem, we also have the same requirement now, We are also using call management and the service desk should see catalog items for the selected caller .

Thanks

Gautam

[dustin_trainer]

Hi Ian, I came across this thread because we have the same requirement. Were you able to find a solution to check access based on a selected user?

[Ian Kirby1]

Unfortunately, no. The referral functionality presents the list that the current user (Service Desk Agent) can see.